EE Broadband vs Inspire Telecom: What 22,000+ Customer Reviews Really Say

EE promises to be the UK's best network with 4G coverage in more places than anyone else. Inspire Telecom promises reliable service and honest customer treatment. But when you strip away the marketing messages and look at what real customers say about their actual experiences, which provider truly delivers?

The answer lies in the genuine experiences of customers who've dealt with billing issues, service problems, and customer support calls. And those experiences, documented in thousands of Trustpilot reviews, reveal some uncomfortable truths about the gap between promise and reality.

This isn't about dismissing EE's technical capabilities or infrastructure investment. It's about understanding what you're actually signing up for when you choose your broadband provider, based on the lived experiences of real customers.

📊 The Trustpilot Reality Check (As of July 2025)

Trustpilot reviews provide an unfiltered view of customer satisfaction that cuts through marketing messages and brand promises. When thousands of customers share their genuine experiences, patterns emerge that predict your likely experience.

The current ratings tell a clear story:

• Inspire Telecom: 4.9/5 stars (Excellent rating)
• EE: 1.5/5 stars (Bad rating)

But raw numbers only tell part of the story. The real insights come from understanding why customers rate their experiences so differently, and what that means for your daily broadband experience.

🚨 What EE Customers Actually Experience

EE's Trustpilot reviews reveal consistent patterns that potential customers should understand before signing up. These aren't isolated complaints - they're recurring themes that appear across customer experiences.

Recent EE customer reviews (July 2025):

"EE is the worst company ever, stay clear of this mismanaged, terrible company. Their dumb staff accidentally disconnected my service, but instead of apologising and reconnecting me with immediate effect, they asked me to place a new order!" - Customer, 30 minutes ago

"The worst network provider I have ever used in my life. Kept paying money monthly and can't even use the unlimited data because it uploads less than 1mb sometimes." - Customer, 2 hours ago

"Extremely disappointed with EE Broadband. My experience from the start has been chaotic and frustrating... Despite many phone calls and emails, I was left to sort it all out myself. Eventually, I had to cancel both services to avoid being double charged." - Customer, 2 hours ago

"Still waiting on a resolve from their mistake in November 2024... 8 months later even though i have emails from their advisors that the account is closed and i owe no money i am still being hounded by debt collectors on their behalf." - Aimee, 9 minutes ago

"Best network for last 12 years in row you must be joking... No anymore!! You can't contact them anymore takes ages on phone !! Getting too greedy !!!" - Customer, 20 minutes ago

These patterns matter because they predict your likely experience. When customers consistently report similar issues, it suggests systemic problems rather than isolated incidents.

💜 What Inspire Telecom Customers Say

Inspire Telecom's Trustpilot reviews tell a markedly different story. The consistency of positive experiences suggests a fundamentally different approach to customer service and business operations. Here's something most people don't realise: when a company starts with 'why' - with a genuine purpose to serve customers well - everything else follows naturally.

Recent Inspire Telecom customer reviews (July 2025):

"I have found them to be just what the other trust pilot reviews have said consistently good service, agents are always helpful, pricing is great too, no price rises can't go wrong." - Customer, 6 days ago

"When we spoke to Ryan and Megan we really felt they had our best interests at heart and really wanted to be helpful. Ryan even rang to check as to whether the Open Reach [engineer visit went well]." - Mr Tim Harvey, 3 Jul 2025

"Absolutely brilliant service from Inspire Telecom! After being messed around by my previous provider, Inspire stepped in and got me back online within 24 hours." - David Jewiss, 19 May 2025

"The support team were brilliant. These days of people struggling with money and personal matters are increasing and it is really lovely when a company goes that extra mile to help their customers." - MRS JANET CROSSFIELD, 3 Jul 2025

The difference isn't just in individual experiences - it's in the fundamental business philosophy that creates those experiences. Inspire Telecom operates on a counterintuitive principle: by focusing entirely on customer satisfaction rather than short-term profit maximisation, they create more sustainable long-term value for everyone involved.

💰 The Real Cost of EE Broadband

EE's pricing strategy often appears competitive initially but customer reviews reveal hidden costs and billing complications that can make the true cost much higher than expected.

EE pricing challenges (based on customer reports):

• Unexpected charges: "Placed a huge charge on my account. No limits placed on my account by default"
• Double billing: Customers paying for multiple services due to EE errors
• Debt collection issues: Being chased for money owed due to EE mistakes
• Complex billing: Difficult to understand charges and fees
• Service failures: Paying for services that don't work properly

Inspire Telecom pricing approach:

• Transparent pricing: No hidden costs or surprise charges
• Fixed pricing: No mid-contract increases
• Fair billing: Clear, understandable charges
• No billing errors: Professional billing systems that work correctly
• Value for money: Reliable service at a fair price

The total cost of ownership often favours Inspire Telecom when you factor in billing accuracy, service reliability, and customer support quality.

🔧 Service Quality: Where It Really Matters

Customer reviews reveal that service quality differences become apparent not during the sales process, but when you actually need support, experience problems, or try to make changes to your account.

EE service challenges (from recent customer reviews):

• Contact difficulties: "You can't contact them anymore takes ages on phone"
• Staff competence: "Their dumb staff accidentally disconnected my service"
• Problem resolution: Customers left to "sort it all out myself"
• Service reliability: "Can't even use the unlimited data because it uploads less than 1mb"
• Long-term issues: Problems taking 8+ months to resolve

Inspire Telecom service advantages:

• Easy contact: Quick access to helpful, knowledgeable staff
• Competent staff: "Agents are always helpful" with genuine problem-solving ability
• Proactive support: Staff who "go that extra mile to help their customers"
• Reliable service: Consistent performance without technical issues
• Quick resolution: Problems solved efficiently without long delays

When your internet goes down or you have billing questions, these differences become crucial to your experience and stress levels.

🌐 Network Performance: Beyond the Marketing

EE's marketing emphasises network coverage and speed, but customer reviews suggest that real-world performance doesn't always match the promises. Meanwhile, Inspire Telecom focuses on consistent, reliable service delivery.

EE network reality (from customer experiences):

• Speed inconsistency: "Uploads less than 1mb sometimes" despite unlimited plans
• Coverage gaps: "Patchy reception at best" in various locations
• Service interruptions: Frequent disconnections and service failures
• Installation problems: "Chaotic and frustrating" setup experiences

Inspire Telecom network approach:

• Consistent performance: Reliable speeds that match what's promised
• Quality infrastructure: Professional installation and setup
• Minimal downtime: Service reliability that customers can depend on
• Proactive monitoring: Issues identified and resolved before they affect customers

Customer reviews suggest that Inspire Telecom customers experience more consistent performance and fewer technical issues, despite EE's larger infrastructure investment.

🤔 Why the Difference Matters

The gap between EE and Inspire Telecom's Trustpilot ratings isn't just about different customer expectations - it reflects fundamentally different business models and priorities.

EE operates as a large telecommunications conglomerate focused on maximising revenue across multiple services (mobile, broadband, TV). This model can lead to complex billing, aggressive sales tactics, and customer service challenges when things go wrong.

Inspire Telecom operates as a specialist broadband provider focused entirely on customer satisfaction and service quality. This model prioritises long-term customer relationships over short-term revenue maximisation.

These different approaches create different customer experiences, which is why the Trustpilot ratings are so dramatically different.

🔄 Making the Switch: What to Expect

If you're considering switching from EE to Inspire Telecom, understanding the process helps ensure a smooth transition and avoids the billing complications that EE customers often experience.

Switching process:

• Check your EE contract terms and any early termination fees
• Document any ongoing EE billing issues before switching
• Order Inspire Telecom service - they handle the switch process professionally
• Minimal downtime during the changeover
• Return EE equipment as instructed and get confirmation

Many customers report that even with early termination fees, the switch pays for itself through better service reliability and avoiding the billing complications that EE customers frequently experience.

🎯 The Bottom Line

Trustpilot reviews provide an unfiltered view of what it's really like to be a customer of each provider. The patterns are clear: EE customers frequently express frustration with billing, service reliability, and customer support, whilst Inspire Telecom customers consistently praise their experience.

This isn't about dismissing EE entirely - they're a large, established company with extensive infrastructure. But if you value transparent billing, reliable service, and quality customer support, the customer reviews suggest Inspire Telecom delivers a superior experience.

The choice ultimately depends on what matters most to you: brand recognition and bundled services, or customer satisfaction and service reliability.

🚀 Ready to Experience the Difference?

Don't just take our word for it - check the Trustpilot reviews yourself and see what real customers say about their experiences.

👉 See what's available at your postcode

Join the customers who've made the switch and discovered what broadband should be: reliable, fairly priced, and backed by customer service that actually works.

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*Trustpilot ratings and customer reviews accurate as of 31st July 2025.*

📊 Read the Reviews Yourself

Don't just take our word for it. Read what real customers say:

➡️ Inspire Telecom Trustpilot Reviews